Headache

A Tale of VoIP Billing Woe

A Tale of VoIP Billing Problem


We just recently registered with a Voice Over Web Procedure provider at work.
At the beginning there was a lot of hesitation to utilize a technology we believed was substantially young. Despite the fact that in technology age it’s quite old, having actually been developed in the mid 90’s. Still, there were a great deal of issues about reliability and use. Previously no one in the workplace had, had any familiarity with Voice Over Web Procedure, which is often shortened to VoIP, and pronounced voyp.

At the beginning things were discouraging, and we rapidly discovered that you shouldn’t have your VoIP tied to an unreliable internet connection. Likewise, we rapidly discovered that using our VoIP for faxing was going to be bothersome. On top of that we signed up with a service provider who was less than valuable. One particularly troubling incident was just recently fixed. After a couple months with our VoIP we saw an inconsistency in our costs. We had signed on for auto-bill pay and when we took a look at our bills we noticed that our month-to-month charges had leapt from the initial quote of $39.99, to almost double. When I called our provider they described that when we had signed up they had offered us a “complimentary” additional line. However, after a couple months the deal had actually expired and the second line was no longer free. What made the experience even more worsening was the second line cancellation fee which was something like $40.00. After talking with the shy operator, who acknowledged my circumstance for what it was, a fraud, he consented to drop the cancellation charge. But we were still out practically $100.00 in charges for that 2nd line.

This experience left business with a sour taste in our corporate mouth. This wasn’t so much due to VoIP, however to our VoIP provider. It was unfortunate that we didn’t do the research necessary to find a quality VoIP supplier.

Throughout this whole experience we put calls to other companies, and we rapidly found that we had actually jumped the gun in picking our voice over IP supplier. These other companies appeared two times as friendly and a far much better deal over all. However, doing this research study resembled pouring salt into an already gaping injury.

When we had picked our company, we had merely glanced at the leading three VoIP companies out there. After a quick comparison between companies we made our choice. Part of the issue was that our choice was made in rush. This was due to the fact that we were a launch business and needed a telephone number quickly. Having a functional phone were our customers could reach us was more crucial than heavy research study on voice over IP companies. On top of that we had to have ads made and service cards printed. A lot in company focuses on that phone number and we needed it quick. That haste choice has actually cost us an extra $100.00 so far, plus the extra stress related to working with a less than hospitable business.

I’m composing this all down so you can avoid the pitfalls that I experienced. During the time of aggravation with our existing VoIP provider we discovered that there were lots of smaller business out there, who offered sometimes more for less than what we are presently paying. If only we had done a little searching we could have made this discovery and avoided a massive headache. I have actually penned this cautionary tale in order to encourage you to look for these smaller and lesser recognized companies.

Presently, things have become a little bit better. However it still harms to pay our company monthly understanding that there are business out there who want to supply us the exact same service with a smile. We would cancel with our existing VoIP provider however they have actually required us to reside in fear. Fear of having to go through it all once again. Not only would canceling their service featured a charge, but it might likewise suggest we would have to go through the headache all once again. It’s the cowards way I know, but it’s easier then the option.

Utilizing voice over web protocol has actually been terrific. We get our voice messages in emails, and telephone call can be routed to our cell phones if we have to step out. As far as I’m concerned I would not want anything else in the office. I just wish I had opted for some other VoIP service provider. The good news is, you still can, and even I can in a year or more. So do the research study and find the ideal VoIP company for you. You won’t regret it.

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1 Comment

  1. Pingback: A Tale of VoIP Billing Woe – Ronnie L. Kenny's Blog

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